We are committed to protecting the personal data of our users in accordance with the General Data Protection Regulation (GDPR). This policy explains how we collect, use, store, and protect your personal data and outlines your rights regarding your data.

1. Data Collection and Use

We collect and process your personal data only for legitimate purposes, including but not limited to:

Providing our services.
Enhancing user experience.
Communicating with you about updates, services, or support.
Ensuring compliance with legal obligations.

Categories of Data Collected:

Personal Identifiable Information (PII): Email address.
Usage Data: Browser type, IP address, pages visited, etc.
Payment Information: Billing address, transaction details (processed via secure third-party systems).

2. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent: When you have given clear consent for us to process your data.
Legitimate Interests: When processing is necessary for our legitimate business interests and does not override your rights.

3. Data Sharing and Transfers

We do not sell your personal data. However, we may share your data with:

Our support desk platform (Intercom) ONLY in the event that you interact with customer support. For more information, please refer to Intercom's Privacy Policy.
Legal authorities, if required to comply with legal obligations.
Payment processors, ONLY when a purchase is made.
Google Analytics but ONLY non Personal Identifiable Information (PII) like IP addresses and browser types.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

When data is no longer needed, we ensure it is securely deleted or anonymized.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data ('Right to be Forgotten').
Restriction: Request restriction of data processing.
Portability: Request transfer of your data to another service.
Objection: Object to data processing based on legitimate interests.
Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise your rights, contact us at support@mymember.site or visit stmackenzies.com/member-support

6. Data Security

We implement technical and organizational measures to protect your data, including:

Encryption of sensitive data.
Regular security audits and vulnerability testing.
Controlled access to personal data.

7. Cookies and Tracking

We use cookies and similar technologies to enhance functionality and analyze usage. You can manage your cookie preferences through your browser settings.

For more details, refer to our Cookie Policy.

8. Updates to this Policy

We may update this GDPR Policy periodically. Changes will be communicated via our platform or other appropriate channels.

Contact Information

If you have any questions or concerns about this policy or your data, please contact us at support@mymember.site or visit stmackenzies.com/member-support

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